Skip to content

fix: add pagination to auto_close_service run() to prevent memory exhaustion (#1524) #1746

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
ritesh-1918 merged 1 commit into from
Jun 5, 2026
Merged

fix: add pagination to auto_close_service run() to prevent memory exhaustion (#1524) #1746

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
26 changes: 19 additions & 7 deletions backend/services/auto_close_service.py
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -175,7 +175,7 @@ def run(self) -> Dict:
Execute the auto-close job.

Process:
1. Fetch all resolved tickets
1. Fetch all resolved tickets (paginated to avoid memory exhaustion)
2. Group by company_id
3. For each company, check auto-close settings from DATABASE
4. Close tickets older than auto_close_days
Expand All @@ -196,14 +196,26 @@ def run(self) -> Dict:
try:
logger.info("Starting auto-close job...")

# Fetch all resolved tickets
response = self.supabase.table("tickets").select(
"id, company_id, status, updated_at"
).eq("status", "resolved").execute()
# Fetch resolved tickets in pages to avoid memory exhaustion at scale
PAGE_SIZE = 1000
resolved_tickets: List[Dict] = []
offset = 0

while True:
response = self.supabase.table("tickets").select(
"id, company_id, status, updated_at"
).eq("status", "resolved").range(offset, offset + PAGE_SIZE - 1).execute()

page = response.data if response.data else []
resolved_tickets.extend(page)
logger.info(f"Fetched page of {len(page)} resolved tickets (offset={offset})")

if len(page) < PAGE_SIZE:
break
offset += PAGE_SIZE

resolved_tickets = response.data if response.data else []
stats["processed_count"] = len(resolved_tickets)
logger.info(f"Found {len(resolved_tickets)} resolved tickets")
logger.info(f"Found {len(resolved_tickets)} resolved tickets total")

if not resolved_tickets:
logger.info("No resolved tickets to process")
Expand Down