Support Guide for Frontline Staff

Welcome to the Open Forest firewood permitting support guide for frontline staff!

If you happen to get any questions related to the Open Forest firewood permit system this document will be your guide to the most common questions. Directly below you will find a few helpful links, including the main link to Open Forest as well as a table of contents with hyperlinks to each section within this guide.

If at any point a customer has questions that are beyond the scope of this guide, feel free to give them the Open Forest Customer Support email address: [email protected]

Open Forest Online Firewood Permits

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Table Of Contents

Why isn't something working?

Where do I go to gather my firewood?

I cannot print my permit.

I don’t understand how to navigate through Open Forest, or how to purchase my permit online.

I do not know how to gather firewood.

I don’t want to purchase my permit online.

I am not sure about the process to purchase online.

Pay.gov looks different, is this a real site?

What am I supposed to do with my permit once it is printed?

I bought a permit but received no email.

I want to share my experience using Open Forest.